Audio Visual/Information Technology (AV/IT) Program Manager

Melbourne, FL

Full Time

Manager/Supervisor

IM Solutions is a trusted provider of innovative technology solutions, specializing in advanced Audio Visual and Information Technology (AV/IT) systems since 2002. We are committed to delivering superior customer service and cost-effective solutions to meet our clients' business technology needs. IM Solutions is located on the Space Coast of Florida just minutes from beautiful east coast beaches.

IM Solutions is searching for an AV/IT Program Manager responsible for overseeing and coordinating the AV/IT Installation department (installatio, engineering and service/maintenance) with a focus on quality, profitability, safety, and customer satisfaction. This position has tremendous growth opportunity including incentives to business ownership based upon performance and leadership ability. The ideal Program Manager will have strong leadership skills, experience in technology-based project management, entrepreneurial experience and/or spirit and a commitment to upholding our company's core values.

Reports to: Operations Manager

Key Responsibilities:
1. Program Management:

Coordinate, manage and prioritize all projects and company related tasks and resources on a daily basis for three departments - Installation, Engineering and Service/Maintenance.
Lead and manage department managers to achieve KPI success criteria.
Maintain project scope, schedule, and budget to ensure on-time and within-budget completion

2. Team Leadership and Development:

Manage AV/IT resources, including staffing levels, training, and utilization on projects.
Provide leadership and guidance fostering a culture of collaboration and continuous improvement.
Establish and enforce standards, policies, and procedured toenhance operational; efficiency and maintain a safe and healthy work environment.

3. Customer Relationship Management:

Act as the primary point of contact for customers to maintain relationships and ensure satisfaction.
Address customer issues promptly and effectively, striving to enhance the customer experience.

Essential Duties You'll Need to Fulfill:
This is a partial list. Other duties may be assigned as needed.

Lead and manage all Line of Business (LOB) projects and associated processes
Lead weekly LOB meetings
Lead weekly EOS L10 department meetings
Work closely with Leadership team to set and/or implement policies, procedures, and systems and to follow through with implementation
Maintain safe and healthy work environment by establishing, following, and enforcing standards, processes, and procedures
Communicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints
Work collaboratively with all IM Solutions staff for the greater good of the company

Required Qualifications:

Strong organizational and leadership skills managing team of 15 or more people
Minimum of 10 years of experience in Audio Visual and IT project management and construction methodology
Must have a stong understanding of Audio Visual and low voltage systems
Must have a ston understanding of IT networks and standards
Commitment to people management with dignity and respect
Entrepreneurial experience and/or spirit
Excellent written and verbal communication skills
Adaptability to technology advancements and changing project requirements
Proficiency in MIS tools such as ERP, BMS, CRM, and MS Office
Knowledge of best project management practices and problem-solving abilities
Project Management Professional (PMP) or technical degree preferred

To Achieve Top-Level Success, You Will Need To:

Support, contribute, and comply with the company’s entrepreneurs operating system (EOS)
Align with the Core Values of IM Solutions
Work well under pressure and maintain the highest standards of integrity and teamsmanship

IM Solutions Core Values Alignment
Core values are the most important aspects of the IM Solutions culture.

Life-Long Learning - Personal commitment in learning inspires us to continually grow
Others Focused - Building strong realationships with team, customers and community
Positivity - Positive thinking will give us positive results
Solutionist - Passionate and reliable problem solving is in our DNA

If your personal core values align with ours, you can find success at IM Solutions.

Physical Demands

Ability to drive a company provided fleet vehicle.
Ability to load and unload equipment weighing a minimum of 35 pounds.

The physical demands of this position are those that are necessary to meet the responsibilities and essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Benefits

Flexible 9/80 work schedule with every other Friday off
Health, Dental and Vision Insurance
Simple IRA with Company Match
Paid time off
Paid Holidays
Employee Incentive Plan based upon KPI performance
Comprehensive training program

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