Director of Operations (EOS Integrator) - Audio Visual Systems

Melbourne, FL

Full Time

Senior Manager/Supervisor

IM Solutions is a trusted provider of innovative technology solutions, specializing in advanced Audio Visual and Information Technology (AV/IT) systems since 2002. We are committed to delivering superior customer service and cost-effective solutions to meet our clients' business technology needs. IM Solutions is located on the Space Coast of Florida just minutes from beautiful east coast beaches.

IM Solutions is seeking a Director of Operations (EOS Integrator) to drive execution, accountability, and alignment across all departments. This role is responsible for translating the company’s vision into clear, actionable plans, improve operational efficiency, and lead teams to consistently deliver results. The ideal candidate brings strong leadership skills, a proven background in audio-visual systems and construction, and an entrepreneurial mindset.

This position offers significant growth potential, including performance and leadership-based incentives that may lead to business ownership opportunities.

Reports to: CEO/EOS Visionary

Key Responsibilities:

1. Operations Leadership:

Oversee and hold accountable all major functions including Installation, Engineering, and Service/Maintenance
Translate company vision into clear, executable plans and priorities (“Rocks”)
Ensure all projects and departmental initiatives are completed on time, within scope, and within budget
Drive operational efficiency, profitability, and scalability across the organization

2. Accountability & Execution:

Maintain and enforce the company Accountability Chart
Ensure the right people are in the right seats
Hold leadership team members accountable to measurable KPIs and Scorecards
Drive completion of quarterly and annual goals

3. Team Leadership and Development:

Lead, coach, and develop department managers
Foster a culture of discipline, accountability, and continuous improvement
Resolve cross-functional issues and eliminate organizational silos
Promote strong communication and collaboration across all teams

4. EOS Implementation & Business Rhythm:

Lead weekly EOS Level 10 (L10) leadership meetings
Ensure consistent use of EOS tools and processes across the organization
Maintain Scorecards to track performance and drive data-based decisions
Identify, prioritize, and solve key business issues

5. Visionary Alignment:

Partner closely with the Visionary to filter and prioritize ideas
Balance innovation with practical execution
Maintain organizational focus and prevent distractions from core priorities

Essential Duties You'll Need to Fulfill:

This is a partial list. Other duties may be assigned as needed.

Lead and manage IM Solutions operations and Line of Business (LOB) functions
Lead weekly leadership L10 meetings
Drive quarterly planning sessions and ensure execution of company Rocks
Maintain and track company Scorecards and KPIs
Identify, prioritize, and resolve company-wide issues
Work closely with Leadership Team to implement policies, procedures, and systems
Ensure alignment and communication across all departments
Maintain a safe, productive, and high-performing work environment
Communicate and resolve operational and customer-related issues effectively
Work collaboratively with all IM Solutions staff for the greater good of the company

Required Qualifications:

Strong organizational and leadership skills managing teams of 10+ people
Minimum of 7–10 years experience in operations, project management, or business leadership
Minimum of 7-10 years experience in audio-visual systems and construction
Proven ability to lead multiple departments and drive results
Strong understanding of business operations, financial performance, and KPIs
Experience with Entrepreneurial Operating System (EOS) or similar business frameworks
Commitment to people management with dignity and respect
Entrepreneurial experience and/or spirit
Excellent written and verbal communication skills
Strong problem-solving and decision-making abilities
Proficiency in business systems such as ERP, CRM, and Microsoft Office
Ability to adapt to changing business needs and drive continuous improvement

To Achieve Top-Level Success, You Will Need To:

Support, contribute, and comply with the company’s Entrepreneurial Operating System (EOS)
Align with the Core Values of IM Solutions
Work well under pressure and maintain the highest standards of integrity and teamsmanship
Be a strong executor who drives accountability and results

IM Solutions Core Values Alignment
Core values are the most important aspects of the IM Solutions culture.

Life-Long Learning - Personal commitment in learning inspires us to continually grow
Others Focused - Building strong relationships with team, customers and community
Positivity - Positive thinking will give us positive results
Solutionist - Passionate and reliable problem solving is in our DNA

If your personal core values align with ours, you can find success at IM Solutions.

Benefits

Flexible 9/80 work schedule with every other Friday off
Employee Incentive Plan based upon KPI performance
Health, Dental and Vision Insurance
Simple IRA with Company Match
Paid time off
Paid Holidays
Comprehensive training program

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